FAQ / Help
General Questions
1. What are soap leaves, and how do they work?
Soap leaves are single-use, biodegradable soaps shaped like leaves. Simply take a soap leaf, add water, and rub it between your hands to create a rich lather. They dissolve completely, leaving your hands clean and refreshed.
2. What is the difference between your products?
- Eterna Leaf Solo: Single-use, eco-friendly soap leaves, perfect for travel and convenience.
- Angel Multi-Use Leafs: Durable soap leaves designed for multiple uses, offering luxury and practicality.
- Velvet Bath Soap: A luxurious, nourishing bar soap for everyday indulgence.
- Bounce Soap: A playful, spherical soap perfect for a fun and rejuvenating bath experience.
- Velvet Cream Soap: A rich, creamy soap for sensitive or dry skin, providing deep hydration and softness.
3. Are your products eco-friendly?
Yes! All our products are made with biodegradable materials, designed to minimize plastic waste and reduce environmental impact. Our packaging is reusable or recyclable, supporting a zero-waste lifestyle.
Usage Questions
1. Are your products safe for sensitive skin?
Absolutely. Our soaps are crafted with natural, skin-friendly ingredients and are free from harsh chemicals like parabens and sulfates. If you have specific allergies, please check the ingredient list on each product page.
2. Can I use the soap leaves for body washing or just hands?
Our soap leaves are versatile! While they’re perfect for handwashing, they can also be used for body washing, especially during travel or camping.
3. How many uses can I get from the Multi-Use Leafs?
Each Multi-Use Leaf provides up to 15 washes, depending on how much water is used and how it’s handled.
Order and Shipping Questions
1. What are your shipping options?
We offer:
- Standard Shipping: Delivery within 3–7 business days.
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Express Shipping: Delivery within 1–3 business days.
Free shipping is available for orders over €50.
2. Do you ship internationally?
Yes, we ship to selected international destinations. Shipping costs and delivery times will be calculated at checkout.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery.
Returns and Refunds
1. What is your return policy?
We have a 30-day return policy. Products must be returned in their original condition and packaging. Please refer to our Return Policy for more details.
2. What if my product is damaged or defective?
If your product arrives damaged or defective, contact us at info@angel-soaps.com within 7 days of receiving your order, and we’ll make it right.
Additional Questions
1. How can I contact customer support?
You can reach us at info@angel-soaps.com or through our Contact Us page. We’re here to help with any questions or concerns.
2. Do you offer gift wrapping?
Yes! We offer eco-friendly gift wrapping and personalized message options at checkout, perfect for gifting.
3. Can I customize or personalize my order?
Currently, we don’t offer product customization, but we’re always open to feedback and suggestions.